Frequently Asked Questions
Where do orders ship from?
All orders are shipped from our primary warehouse in Hyderabad, Telangana, India.
Do you clear customs?
Yes, we handle all necessary customs paperwork including IOSS, IGST, VAT, and commercial invoices to minimize delays and ensure smooth delivery.
When will my order be dispatched?
We typically dispatch all orders within 12–36 hours of payment confirmation (Mon–Sat).
How long does delivery take?
Delivery times vary by country, typically between 5–9 business days depending on your location and selected shipping speed.
Where is my order?
Track your order anytime at account.buy3x.com.
What is your return policy?
We offer a 30-day return window. For details, visit our Returns & Refunds page.
🚚 Buy3X Shipping Policy – Global Delivery from India
Every order ships from our Indian warehouse in Hyderabad, Telangana, India. Orders are typically dispatched within 12–36 hours of payment confirmation.
We process orders daily (Mon–Sat), excluding national holidays. Dispatch timelines depend on product availability, payment confirmation, and order verification steps. You will receive an email with tracking once dispatched.
Get your favourite Indian essentials delivered globally — to the UK, USA, Ireland, Israel, Kuwait, UAE, Singapore, Malaysia, Australia, Switzerland, New Zealand, Canada, Germany, Sri Lanka, Thailand, Taiwan and more. Choose free standard delivery or upgrade to priority shipping for faster service.
📦 Shipping Options by Country
⚡ Priority shipping options available at checkout. Prices vary slightly by region and weight.
📬 Live Order Tracking
You’ll receive real-time tracking via email and WhatsApp covering:
- 📤 Dispatch from our warehouse
- 🛫 International transit
- 🛃 Customs clearance (if applicable)
- 🚚 Transfer to local delivery partner
- 📦 Out for delivery to your doorstep
You can also track orders from your Buy3X account dashboard.
⚠️ Delays & Disruptions
Delivery may be affected due to:
- Customs inspection delays
- National/public holidays
- Severe weather or natural disruptions
- Local courier delays
We proactively communicate any delays and work to resolve them swiftly with logistics partners.
🛃 Customs, Duties & Import Taxes
At Buy3X, we handle all customs, duties, and import taxes on your behalf.
There are no hidden charges – all fees are included in your final checkout amount.
We ensure smooth delivery by providing accurate commercial invoices and full customs-compliant documentation.
In the rare case any customs-related clarification
📍 Our Office Locations
🇬🇧 UK Office
274 Reading Road,
Wokingham, Berkshire,
RG41 5AA, United Kingdom
🇮🇳 India Headquarters & Fulfilment Centre
SEPL Private Limited
Plot No. 64, Beside Community Hall,
Sardarpatel Nagar, IDPL Staff Cooperative Housing Society,
Kukatpally Housing Board Colony,
Hyderabad, Telangana – 500085, India
📧 Email Support
Reach us at contact@buy3x.com
💬 Live Chat
Chat with Us Now📦 Shipping Support Request
Have a question about your delivery, tracking, customs or priority shipping? We're here to help.
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