🔁 Buy3x Returns & Exchange Policy
Hassle-free returns, across the globe. Trusted by customers in the UK, UAE, Singapore, Malaysia & more.
📅 What is the return window?
Returns accepted within 30 days of delivery on eligible products. Exceptions apply for health/personal care items.
🌍 Do you offer international returns?
Yes. Reverse pickup in UK, UAE, Singapore, Malaysia, Australia,🇨🇭 Switzerland, NZ. Else, we’ll share return address.
🔄 How do I request a return?
Visit My Orders > Select item > Submit return/exchange > Follow our instructions.
📦 What items are eligible?
Items must be unused, sealed, and in original condition. Raise request within 30 days of delivery.
💳 How long for a refund?
Refunds processed in 5–7 business days after item passes inspection. Some prepaid orders get instant refunds.
📮 Can I ship it myself?
Yes. We’ll email you the return address. Ship and share the tracking ID to returns@buy3x.com.
🚫 What if pickup fails or return is declined?
Please keep the item ready. Returns can be rejected if used/damaged or raised outside the window.
Buy3x complies with UK Consumer Rights Act, Malaysia Consumer Protection Act, and global GDPR privacy laws. We never share your data.
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