General
What is Buy3x?
Buy3x is a global Indian beauty and wellness destination offering science-backed and nature-powered products. We carefully curate skincare, haircare, wellness, and personal care essentials from India’s top brands and upcoming gems.
Where is Buy3x based?
We are proudly based in India and the UK. We ship worldwide from our fulfillment centers to ensure fast and reliable delivery.
Are all products authentic?
Yes, we source all our products directly from brands or authorized distributors. We guarantee 100% authenticity.
Ordering & Payment
How do I place an order?
Simply browse our website, add products to your cart, and proceed to checkout. You can pay using multiple secure payment options.
Can I edit or cancel my order after placing it?
Orders can be edited or canceled only within 1 hour of placing them. Please contact our support team immediately via WhatsApp or email.
Will I receive a confirmation email?
Yes, once your order is placed, you’ll receive a confirmation email and a WhatsApp message with the order details.
Shipping & Delivery
Which countries do you ship to?
We currently ship to the following countries with dedicated, fast, and affordable delivery:
🇬🇧 United Kingdom
🇦🇪 United Arab Emirates
🇸🇬 Singapore
🇲🇾 Malaysia
🇦🇺 Australia
🇳🇿 New Zealand
🇨🇭 Switzerland
We’re continuously expanding our global reach. If your country isn’t listed, feel free to contact us!
Who delivers my package?
We use a trusted combination of international and local couriers:
India Post, Aramex, DHL
UK: Royal Mail or Evri
UAE: Aramex or local postal services
Singapore & Malaysia: SingPost, Pos Laju, or DHL eCommerce
Australia & NZ: Australia Post, NZ Post, or local partners
How do I track my order?
You’ll receive detailed tracking via email with real-time updates including:
📤 Dispatched from India
🛫 In Transit
🛂 Customs Cleared
🚚 Out for Local Delivery
📦 Delivered
What if my order is delayed?
While we aim for on-time delivery, delays may happen due to customs, holidays, or weather disruptions. We’ll keep you updated via email, and you can always reach out to our team for updates.
How can I contact you for shipping issues?
Use this text to provide answers for your most commonly asked questions.
Our support team is happy to help:
Our support team is happy to help:
Email: contact@buy3x.com
UK Office: 274 reading road Wokingham Berkshire. RG415AA
India Office: Plot No. 64, Sardar Patel Nagar, Kukatpally, Hyderabad – 500085.
