🔁 Buy3x Returns & Exchange Policy
Hassle-free returns, across the globe. Trusted by customers in the UK, USA, UAE, Singapore, Malaysia & more.
📅 What is the return window?
Returns accepted within 30 days of delivery on eligible products. Exceptions apply for health/personal care items.
🌍 Do you offer international returns?
Yes. We offer reverse pickup in the UK, USA, Canada, Switzerland, Singapore, Malaysia, Australia, Israel, Germany, UAE, Ireland, and Kuwait. For other countries, we’ll share the return address.
🔄 How do I request a return?
Visit My Orders > Select item > Submit return/exchange > Follow our instructions.
📦 What items are eligible?
Items must be unused, sealed, and in original condition. Raise request within 30 days of delivery.
💳 How long for a refund?
Refunds processed in 5–7 business days after item passes inspection. Some prepaid orders get instant refunds.
📮 Can I ship it myself?
Yes. We’ll email you the return address. Ship and share the tracking ID to returns@buy3x.com.
🚫 What if pickup fails or return is declined?
Please keep the item ready. Returns can be rejected if used/damaged or raised outside the window.
Buy3x complies with the UK Consumer Rights Act, US FTC e-commerce policies, Malaysia Consumer Protection Act, and global GDPR privacy laws. We never share your data.
At Buy3x, we’re committed to ensuring your satisfaction. If you're not completely happy with your order, you may be eligible for a return, exchange, or refund in accordance with the policy below.
📦 Return Eligibility
You may request a return within 30 days of receiving your item, provided the following conditions are met:
- The item is unused, unworn, and in original condition
- All tags, seals, and packaging must be intact
- A valid receipt or order confirmation is required
- The item is not listed as non-returnable
To start a return, contact us at returns@buy3x.com with your order number and reason for return.
❌ Non-Returnable Items
We cannot accept returns for the following:
- Perishable goods (e.g. food, plants)
- Personal care items (e.g. cosmetics, skincare)
- Custom-made or personalized products
- Hazardous materials, flammable liquids or gases
- Gift cards or digital products
- Sale items marked “Final Sale”
If you’re unsure whether your product is eligible, email us before returning.
📮 Return Process
- Email returns@buy3x.com to request a return.
- If your return is approved, we will:
- Share a return shipping label (where available)
- Provide the return address and shipping instructions
- Pack the item securely and ship it using the approved method.
🔁 Buy3x Returns & Refund Policy
Enjoy free and hassle-free returns on all eligible orders from the UK, USA, Canada, Switzerland, Ireland, UAE, Singapore, Malaysia, Australia, New Zealand, Israel, Germany & Kuwait.
| 🌍 Country | 🕒 Return Window | 🚚 Return Label | 💰 Return Fee | 📦 Return Address |
|---|---|---|---|---|
| 🇬🇧 United Kingdom | 30 Days | Yes, after approval | Free | 274 Reading Road, Wokingham, Berkshire, RG41 5AA |
| 🇺🇸 United States | 30 Days | Yes, after approval | Free | USA Returns Hub – address emailed upon approval |
| 🇨🇦 Canada | 30 Days | Yes, after approval | Free | North America Hub – address emailed upon approval |
| 🇨🇭 Switzerland | 30 Days | Yes, after approval | Free | EU Returns Hub – address emailed upon approval |
| 🇮🇪 Ireland | 30 Days | Yes, after approval | Free | EU Returns Hub – address emailed upon approval |
| 🇦🇪 United Arab Emirates | 30 Days | Yes, after approval | Free | Shared via email after approval |
| 🇸🇬 Singapore & 🇲🇾 Malaysia | 30 Days | Yes, after approval | Free | Asia Returns Hub – address emailed upon approval |
| 🇦🇺 Australia & 🇳🇿 New Zealand | 30 Days | Yes, after approval | Free | Pacific Returns Hub – address emailed upon approval |
| 🇮🇱 Israel | 30 Days | Yes, after approval | Free | Middle East Hub – address emailed upon approval |
| 🇩🇪 Germany | 30 Days | Yes, after approval | Free | EU Returns Hub – address emailed upon approval |
| 🇰🇼 Kuwait | 30 Days | Yes, after approval | Free | Middle East Hub – address emailed upon approval |
📅 How long do refunds take?
Refunds are issued within 5–7 business days after we receive and approve the return. It may take a few extra days for your bank or payment provider to reflect the refund.
📸 What if my product is damaged or defective?
Please email a clear unboxing video to return@buy3x.com. Once verified, we will process a full refund, and you can keep the damaged product — no return required.
🌐 Do you offer returns outside India?
Yes, we support returns from UK, USA, Canada, Switzerland, Ireland, UAE, Singapore, Malaysia, Australia, New Zealand, Israel, Germany & Kuwait. Region-specific instructions will be provided after approval.
🔁 Can I exchange instead of returning?
Currently, we do not offer direct exchanges. You may return the item and place a new order.
📬 Need Help? We're Here for You
Fast responses. Friendly support. Choose your issue or reach out directly below.
