Refund policy

🔁 Buy3x Return & Refund Policy

At Buy3x, we’re committed to ensuring your satisfaction. If you're not completely happy with your order, you may be eligible for a return, exchange, or refund in accordance with the policy below.

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📦 Return Eligibility

You may request a return within 30 days of receiving your item, provided the following conditions are met:

• The item is unused, unworn, and in original condition

• All tags, seals, and packaging must be intact

• A valid receipt or order confirmation is required

• The item is not listed as non-returnable

To start a return, contact us at returns@buy3x.com with your order number and reason for return.

❗ Items sent back without prior authorization will not be accepted.

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❌ Non-Returnable Items

We cannot accept returns for the following:

• Perishable goods (e.g. food, plants)

• Personal care items (e.g. cosmetics, skincare)

• Custom-made or personalized products

• Hazardous materials, flammable liquids or gases

• Gift cards or digital products

• Sale items marked “Final Sale”

If you’re unsure whether your product is eligible, email us before returning.

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📮 Return Process

1. Email returns@buy3x.com to request a return.

2. If your return is approved, we will:

   • Share a return shipping label (where available)

   • Provide the return address and shipping instructions

3. Pack the item securely and ship it using the approved method.

4. Once received and inspected, we will notify you of your refund status.

Return Address (UK):
Buy3x Returns
274 Reading Road
Wokingham, Berkshire
RG41 5AA, United Kingdom

Return Address (India):
Buy3x Returns – Samineni Enterprises Pvt Ltd
Plot No. 64, Beside Community Hall
Sardarpatel Nagar, IDPL Staff Cooperative Housing Society
Kukatpally, Hyderabad, Telangana – 500085, India

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💳 Refunds

Once we receive and inspect your return:

• If approved, a refund will be issued to your original payment method

• Refunds are processed within 5–10 business days

• Banks/card providers may take additional time to post the refund

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at returns@buy3x.com.

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🔄 Exchanges

We do not offer automatic exchanges.

To exchange an item:

• Initiate a return for the original product

• Place a new order for the item you wish to purchase

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🇪🇺 EU 14-Day Cooling-Off Period

If you are located in the European Union, you are entitled to cancel or return your order within 14 days of delivery—for any reason and without explanation.

Eligibility:

• Product must be returned unused, with original packaging and tags

• Proof of purchase is required

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🛠 Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us immediately at returns@buy3x.com with:

• Order number

• Description of the issue

• Clear photos of the product and packaging

We will prioritize a replacement or full refund.

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📬 Contact Us

For any return-related queries:

Email: returns@buy3x.com
Response Time: Within 24 hours (Mon–Sat)

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✅ Regulatory Compliance

Buy3x complies with all applicable consumer laws and privacy regulations, including:

• 🇬🇧 UK Consumer Rights Act
  

• 🇪🇺 EU Consumer Protection Directive

• 🌐 General Data Protection Regulation (GDPR)