14-Day Returns Policy
Buy3X accepts return requests for eligible items within 14 days of delivery. Items must be unused, in original condition, and returned with all original packaging, tags, and seals intact.
Return Window14 days from delivery
Refund Timing5 to 7 business days
Approval NeededContact support first
Support Emailreturns@buy3x.com
Eligibility and Conditions
To qualify for a return, the product must meet all of the following conditions:
- The product is unused, unopened where applicable, and in resaleable condition.
- All tags, seals, accessories, and original packaging are included.
- The return request is submitted within 14 days of delivery.
- The item is not marked as final sale, personalised, hygiene-sensitive, or otherwise non-returnable.
Non-returnable items
- Personal care, hygiene, or opened cosmetic items.
- Custom-made or personalised products.
- Gift cards, digital products, and final sale items.
- Items returned used, damaged, or without original packaging.
Request Return Assistance
Use the form below to contact our team about return approval, damaged items, or refund questions.
How the Return Process Works
1
Submit your request
Contact our support team within 14 days of delivery.
2
Wait for approval
We confirm eligibility and share the correct return instructions for your destination country.
3
Ship the item back
Pack the item securely and send it only to the address or hub shared by our team.
4
Receive your refund
Once the return is inspected and approved, the refund is issued to the original payment method.
Key Return Details
| Refund timing | 5 to 7 business days after approval and inspection. |
|---|---|
| Exchanges | Direct exchanges are not offered. Please return the item and place a new order. |
| Damaged items | If your order arrives damaged or incorrect, contact us promptly with clear photos or an unboxing video for review. |
Quick Help
24h
Fast support response
Our team usually responds within 12 to 24 hours on business days.
QC
Inspection before refund
Refunds are released once the return is reviewed and approved by our team.
VID
Damaged order support
For damaged or incorrect items, please share clear photos or an unboxing video for faster resolution.
Supported Return Countries
The countries below are aligned with the shipping policy. Countries not listed here have been removed from this returns page.
United StatesUnited KingdomUnited Arab EmiratesAustraliaSingaporeMalaysiaSwitzerlandGermanyPortugalDenmarkSwedenFranceNorwayThailandTaiwanItalyJapanPolandSpainNetherlandsRomania
Return service availability may vary by country and carrier. Please wait for approval before shipping any item back. If your destination is currently paused or restricted in the shipping policy, our team will advise on the available resolution after review. If your order was placed before a destination pause, contact support for return guidance.
