Matrix Mega Smooth Sulfate-free Shampoo and Conditioner | For Colored & Chemically Treated Hair

We offer easy, no-hassle 30-day returns for eligible orders from the UK, UAE, Singapore, Malaysia, Australia, New Zealand, and the EU. If you're not satisfied or your item arrives damaged, just email us for approval and we’ll provide a region-specific return address. Refunds are processed within 5–7 business days of receiving approved returns. For damaged items, share a clear unboxing video — and you can keep the item after refund approval. At this time, exchanges are not supported. All orders ship from our main warehouse in Hyderabad, India, and are dispatched within 12–36 hours (Mon–Sat). We manage all customs paperwork (IGST, IOSS, VAT) to ensure smooth delivery. Shipping is free in most regions and typically takes 5–9 business days. Priority shipping (4–6 days) is available at checkout for a small fee. We use trusted carriers like Royal Mail, DPD, Emirates Post, Aramex, and Australia Post. Once shipped, you'll receive a tracking email.

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